PLEASE NOTE: EFFECTIVE JULY 3, 2020 THE CITY OF SANIBEL REQUIRES THE USE OF FACIAL COVERINGS WHILE INDOORS AT PUBLIC PLACES
We are thrilled to welcome you back to Sundial Beach Resort & Spa. The safety and welfare of our guests and team members are of paramount importance. To this end, we are implementing important procedures and practices and are following recommendations from the CDC in order to provide you with a safe and enjoyable resort experience. We’ve also taken the SanCap Pledge and, along with other area businesses, have instituted important guidelines with your health and comfort in mind as you visit our beautiful sanctuary island. We thank you in advance for your understanding and patience. Kindly note that this page will be updated regularly but please understand that policies and procedures are subject to change without notice.
CURRENT GOVERNMENTAL RESTRICTIONS
Reservations and check-ins are now permitted from all Florida counties. Reservations will not be permitted nor new guests accepted for check-in from areas identified by the Governor of Florida as high-risk. Reservations may not be accepted from international travelers. Adherence to CDC guidelines on face coverings must be followed. The resort will operate in compliance with all state, county and local restrictions and guidelines.
The City of Sanibel requires the use of face coverings for those six years of age and older while indoors at a business or other place of public accommodation. (The requirement does not apply to those under six years of age, those with a medical condition or disability that prevents them from wearing a mask or would cause impairment due to an existing health condition, those who are seated at a dining table or bar in a restaurant and those who are exercising and able to maintain social distancing. Guests do not have to wear a face covering while they are inside of their hotel room.) Therefore, guests must wear a face covering while in any indoor public area in the resort including, but not limited to, restrooms, lobby, restaurants (until seated), spa, marketplace, sea school.
GUEST CHECK IN/ CHECK OUT AND LOBBY PROCEDURES
When checking in, we ask that only one member of your party come to the front desk while the remainder of your party stays outside or in your vehicle. We request that you practice social distancing while in the lobby (and any indoor resort common area); six-foot intervals will be marked off for your convenience. A plexi partition will separate guests from team members, key cards will be sanitized, protective pen coverings are available, and resort bracelets will be individually wrapped. In addition, guests will handle their own credit card transaction. Guests are encouraged to check out remotely and may request their bill to be emailed to them prior to checkout so that all charges may be reviewed.
Guests without transportation who require luggage assistance from the lobby to their unit may be transported in a golf cart, however, only members of the same party/unit may ride together.
All housekeeping staff wear masks and gloves. New gloves, cleaning wipes and microfiber mop pads will be used when entering a new unit. Each unit will be fully cleaned and sanitized prior to your arrival. At this time, regular housekeeping service will not be offered during your stay, however if you are in need of anything please dial 0. Trash pick-up and towel exchange will be done daily between 9 AM- 11 AM. If you do not wish to have housekeeping enter your room, please use the do not disturb sign.
Cleaning procedures and cleaning solutions follow CDC approved guidelines and recommendations. Units will receive thorough cleaning with extra attention paid to high touch areas; special EcoLab cleaning products will be used. A housekeeping supervisor will inspect each unit prior to check-in and will use an ozone machine in each unit.
All staff, both in preparation and service, adhere to strict precautions and will wear masks and gloves. Single-use menus will be used. Dining room, outdoor dining and beverage service will adhere to governmental orders and social distancing. Enhanced cleaning procedures are in effect and include sanitizing chairs and tables between parties. No parties larger than ten may be seated together.
The fitness center and recreation facilities are open and following CDC health and safety guidelines and procedures.
Public areas and restrooms are cleaned frequently with special attention paid to high-touch areas. No-touch hand sanitizers are placed around the resort for your convenience. Pool chairs, beach chairs and cabanas will be set up to comply with social distancing. Please limit your grouping to immediate family members of no more than ten. When using the hot tub, please follow social distancing guidelines and limit use to one family at a time.
Bailey’s Marketplace and Sanibel Sea School are open. The Kay Casperson Lifestyle Spa & Boutique is open by appointment only. Dial 6002 or 239 395 6002. The spa is operating according to state guidelines.
All team members have undergone training concerning COVID safety, health and sanitization as well as social distancing. All team members will wear masks while in public.