We are thrilled to welcome you back to Sundial Beach Resort & Spa. The safety and welfare of our guests and team members are of paramount importance. To this end, we are implementing important procedures and practices and are following recommendations from the CDC in order to provide you with a safe and enjoyable resort experience. We’ve also taken the SanCap Pledge and, along with other area businesses, have instituted important guidelines with your health and comfort in mind as you visit our beautiful sanctuary island. We thank you in advance for your understanding and patience. Kindly note that this page will be updated regularly but please understand that policies and procedures are subject to change without notice.
CURRENT GOVENMENTAL RESTRICTIONS
This page will be updated however please understand that this is a fluid situation and information may change frequently. Reservations are now permitted from all Florida counties. Reservations are permitted from all US states with COVID-19 case rates less than 700 cases/100K residents; this information is available at https://www.csc.gov.covid-data-tracker/index.html . Reservations may not be accepted from international travelers. Adherence to CDC guidelines on face coverings must be followed. The resort will operate in compliance with all state, county and local restrictions and guidelines.
GUEST CHECK IN/ CHECK OUT AND LOBBY PROCEDURES
When checking in, we ask that only one member of your party come to the front desk while the remainder of your party stays outside or in your vehicle. We request that you wear a mask and practice social distancing while in the lobby (and any indoor resort common area); six foot intervals will be marked off for your convenience. A plexi partition will separate guests from team members, key cards will be sanitized, protective pen coverings are available, and resort bracelets will be individually wrapped. In addition, guests will handle their own credit card transaction. Guests are encouraged to check out remotely and may request their bill to be emailed to them prior to checkout so that all charges may be reviewed.
Guests without transportation who require luggage assistance from the lobby to their unit may be transported in a golf cart, however, only members of the same party/unit may ride together.
All housekeeping staff wear masks and gloves. New gloves, cleaning wipes and microfiber mop pads will be used when entering a new unit. Each unit will be fully cleaned and sanitized prior to your arrival. At this time, regular housekeeping service will not be offered during your stay, however if you are in need of anything please dial 0 to have the item(s) delivered to your room.
Cleaning procedures and cleaning solutions follow CDC approved guidelines and recommendations. Units will receive thorough cleaning with extra attention paid to high touch areas; special EcoLab cleaning products will be used. A housekeeping supervisor will inspect each unit prior to check-in and will use an ozone machine in each unit.
FOOD AND BEVERAGE SERVICES
All staff, both in preparation and service, adhere to strict precautions and will wear masks and gloves. Single use menus will be used. In-restaurant and outdoor dining will adhere to governmental guidelines and social distancing and reduced capacity orders. Our breakfast buffet will be virtual; guests may order their buffet items which will be cooked and delivered by a server. Table service will be available but seating at the bar will not be permitted. A take-away service line will be available at the Turtle’s bar counter. Enhanced cleaning procedures are in effect and include sanitizing chairs and tables between parties. No parties larger than ten may be seated together.
Sea Breeze Café, Turtle’s Pool & Beach Bar and Slice of Paradice are open, with plans to reopen Shima Japanese Steakhouse and Shima Grab N Go in the near future. Credit and room charges are highly encouraged.
The fitness center and recreation facilities are open and following CDC health and safety guidelines and procedures.
Public areas and restrooms are cleaned frequently with special attention paid to high-touch areas. No-touch hand sanitizers are placed around the resort for your convenience. Pool chairs, beach chairs and cabanas will be set up to comply with social distancing. Please limit your grouping to immediate family members of no more than ten. When using the hot tub, please follow social distancing guidelines and limit use to one family at a time.
Bailey’s Marketplace requires patrons to wear a mask when shopping. The Kay Casperson Lifestyle Spa & Boutique is open by appointment only. Dial 6002 or 239 395 6002. The spa is operating according to state guidelines. Sanibel Sea School plans to reopen June 1. For more information, please visit sanibelseaschool.org
All team members have undergone training concerning COVID safety, health and sanitization as well as social distancing. All team members will wear masks while in public.