Customer Service Week

DATE: October 9, 2014

customer_service_ActivitiesCustomer Service Week is being celebrated nationally this week, but at Sundial Beach Resort & Spa we celebrate the superior service we strive to provide to our customers every day. They are the heart of Sundial Beach Resort & Spa and serving them is our No. 1 priority.

Customer Service Commitments

To show our appreciation for our customers, each Sundial Resort Department has shared their service commitment, below:


“Here at the Sundial Beach Resort and Spa, we are looking to exceed guest expectations. We are creating memories that will last a lifetime and be shared for years to come.”–Gray Campbell,  General Managercustomer service grayEngineering Department

“What makes our Sundial Team  stand out is our dedication to customer service! We ensure that each request is handled not only efficiently and completely, but with a smile and genuine hospitality. We strive to be the best and are always looking at ways to improve our rooms, facilities and grounds for all to enjoy.” –Mike Davis, Chief Engineer customer_service_engineering

Owner Services

“We are very fortunate to have wonderful owners, co-workers and vendors .  The basis of each of these relationships is service which we encounter daily, both internally as well as externally.  We are all connected in some facet and need one another for the entire operation to be successful!” –Cara Pennetti, Director of Owner ServicesCara

Activities Department

“The activities department is here to enhance the guest’s experience by implementing new, innovative activities and events that cater to all ages. We are in the business of fun, and business is booming here at the Sundial Resort & Spa!” –Kevin Snyders, Director of Activities

Sales Department

“Building and continuing lasting relationships with my clients is what makes my job so exciting. Seeing the happy  bride’s face on the day of her wedding is so rewarding!” –Alicia Wenturine, Catering Sales Manager

Front Office & Housekeeping Department
Customer service is all about treating others how you would like to be treated. Treat your guest or patrons like you are welcoming them into your home. When you have family or friends coming, you always want to make sure to put your best foot forward. You want others to see how happy you are that they came to see you, and to stay with you. Treat your guest the same way!” —Julio Morales, Director of Services

customer service front

Food & Beverage Department

“Our mission and passion is in providing our guests with an exemplary experience while exceeding expectations. Our goal is to anticipate our guests’ needs and offer quality dining coupled with seamless service.” –Paul Cuppy, Director of Food and Beveragecustomerserviceheather

Our Superstar Employees

Without our superstar employees from each of our departments, Sundial Beach Resort & Spa would not be able to provide our customers with the superstar treatment that they deserve. Our employees deliver such fantastic service that twelve of them were recently recognized as nominees at the 2014 Lee County Elaine McLaughlin Outstanding Hospitality Service Awards “E-Awards” Ceremony on Tuesday September 9th, 2014. The E-Awards recognize the Sanibel-Fort Myers area’s most outstanding service professionals who go “above and beyond” the expectations of local customers.

We are thankful for our customers and appreciate their loyal business to Sundial Resort. If you want to experience the quality customer service delivered here at Sundial Beach Resort & Spa, click here to make reservations now!



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